Frequently Asked Questions
1
How do I make an appointment with a Financial Counseller?
Contact us on 08 9581 1281 Mondays to Fridays between the hours of 9am and 4pm or book online here
2
I can’t get through to make an appointment and when I do, there aren’t any appointments available?
Unfortunately we are experiencing very high demands for our Financial Counselling services, particularly in the Peel Region.
Alternatively you can phone the National Debt Helpline on 1800 007 007
Call weekdays 9:30am – 4:30pm
Chat weekdays 9:00am – 8:00pm
3
What do I bring to my Financial Counselling Appointment?
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Payslips or income statements
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Bank statements
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Letters about your Centrelink payments, debts, bills or fines
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Letters about your tax, rent, assets and other money you receive or pay
4
Why do appointments go for 90 min?
For initial appointments we allow up 90 minutes (we may not require the full 90 minutes) generally appointments go for 60 minutes.
